I got a 2500 loan from them nine months ago. I missed last months payment, the next months was due yesterday. I had the money to go pay it today. I got visit from the repo man. I called American General Finance to let them know I have the money and I was coming at lunch. I spoke to Travon. He said it was too late. I have to pay the car off....2500! He claimed I owed three months. I told him I would be at his office in 10 minutes to pay three payments if that would stop this. He said no. I spoke to the Manager, Jason, TOTAL ***. It is 3 weeks until Christmas. The manager JASON was totally rude and not sympathitic at all! He talked down to me wile I was pleading with him to let me come and catch it up. This office is in Louisville, KY on Taylorsville Rd. I dont get it, AIG (owns American General) Gets bailed out by MY TAX DOLLARS and I fall a little behind and there is nothing they will do to work with me on this. Jason kept saying they warned me but they didnt. I was getting Travon calling asking me to come in and sign a paper to skip two payments. I told him I wasnt interested because I didnt want to extend the loan. I would pay it and catch it up.

I do need to add that the Repo guys were very nice. They even let me take the car to my house to unload it. They didnt have to do that but I do appreciate it from the repo company.

DO NOT DO ANY BUSINESS WITH AMERICAN GENERAL FINANCE! THEY ARE RIP OFF ARTIST!!!!! How can you take a car from someone when they fall 2 months behind and then force you to pay the full balance off??


  Comments (5)
RSS comments
1. Written by indy, on 10-06-2009 08:36

FYI most lenders can and wll repo your car (or anything elsefor that matter) if you are 2 payments behind...from what you said agf actually tried to help you and you ignored them..where is personal responsibility

2. Written by A.N. Onymous, on 22-05-2009 11:51

I have to agree with these responses, which I rarely do. I had a loan through American General a year ago. I fell behind by 2 months, which was my fault. I kept in contact with the company the best I could. I received a call from the office manager. He gave me 24 hours to get it up to date or he was going to go to the courthouse to start the process of a small claims suit. I had the money to pay for 3 days prior, but I was lazy and got caught up in doing other things. I got it paid off, not just up to date, but paid in full, and the manager placed me back in good standing with the company. 

 

Yes, they were bailed out with OUR tax dollars, but that doesn't excuse us from making payments. Those companies still must repay that bail out money or risk being turned over to the government. I don't know about you, but I remember my history, same business practices were done in Russia and look how they lived during the 70's and 80's. Pay your bills when you have the money, get an extension when you don't, or face the inevitability of having your property taken.

3. Written by whatever, on 21-01-2009 19:02

Ok, so you were three payments behind but you would have been able to bring your account up to date within 10 minutes... why couldn't you have gotten your account up to date (or at least enough to keep it out of default) at the end of November to avoid this. Sounds to me like you were blowing them off until they finally said enough is enough and took some action. Now they get to sell your car, and they may not get a whole lot out of it, but it probably is more than they would have gotten from you anyways. Plus, you didn't want to extend the term of the loan by skipping those payments? Don't you realize how much you are extending your term when you pay three months late.... all that past due interest gets collected before your money even touches principle... you would have been better off working with them to skip the payments and then put a large sum payment down when you "supposedly" would have been able to get it caught up.

4. Written by kissfan, on 14-01-2009 12:51

I never got any letter from them. I just think it was pretty bad that they wouldnt even accept the money. I did call them the day before and my loan office never called me back. Now I know why. This poorly run company had to be bailed out with our tax dollars because they had a hard time. When I have a delay, they pull the rug from underme. I cant wait till they go under so I can dance on their grave.

5. Written by ok?, on 13-01-2009 21:52

Technically, by policy, they have to have a letter sent out to you stating they will start repo, then you have to sign the certified envelope from the post office stating you got it. Once you received it, you have 10 days to pay your payment UTD or they can repo. They can not repo without letters stating they will start. That is the policy, and it sounds like you got those letters, but didnt think anything would come of it. New policy is, if no contact from you, and you account comes total of 2 months, they have to start repo. That means if your payment is due 12/10/08 and you do not pay 12/10 or 1/10 payment, on 1/11/09 they can start repo process and send you the letter of intent to repo. you have 10 days from date of letter to pay account UTD, not payoff. 

At least that is how it is in my state

Comments on I dont care how desperate you are, do not do business with American General Finance!

Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article.

Name:
Comment:



Code:* Code
I wish to be contacted by email regarding additional comments