American General has helped me eliminate my higher-rate credit cards. I'm so glad this service was available.
Now, the rate I have with American General is the highest of any of my other debt. So, I want to work on paying it off first. I made an extra payment last week and I want to see that it has been applied. It would be really nice if they had online account access so I can see my interest rate, current balance, payments, etc.
Since it isn't available, I have to keep calling the local office each time I have a question. Is this the 80's or what? BTW: they refused to tell me what my interest rate was. They said I could just look at my loan documents....so I had to find them.
That was very irritating since it was probably sitting right there on the screen! Hey - good customer service should allow me to be lazy. Another thing: I worry every month about when I'm going to receive my bill, because it doesn't seem like I will receive it in time to pay it. For example: I recieved the last bill on May 30th (Friday).
It was due on June 8th (Sunday), so it is actually due (must be cleared) on the Friday before that. ARG!!!!!!! That is very frustrating. For that reason and for the fact that there is no online account access, I am so glad that I will have this darn thing paid off and I will never get a loan from American General Finance again.
It just causes too much anxiety.
I have enough to worry about already.
Product or Service Mentioned: American General Finance Loan.