I have an old account my loan #0042467915 245 hwy 631 des allemands la 70030. It was paid in full due to fire in 2011.
I had to get my papers out for tax audit, and i was wondering why was i not given the option to use the insuarance that we paid every month to meritplan insurance that yall added on for $2509.42 when my home burned down, why couldnt i have used my insurance and repair my home and continue paying my house note, it clearly states on this policy it was fire insuarance. BUT MY LOCAL OFFICE told me that my insurance only paid off my loan and i could not get my home repaired.
I know its a long time ago, but im still walking on plywood floors, i just think i should have had that option. That really makes me upset that my home could have been repaired.
Product or Service Mentioned: American General Finance Loan.
Reason of review: Poor customer service.